Support

We're a small team — we read every message.

Common questions

Managing your subscription

Level Up offers an auto-renewable subscription with a 7-day free trial. You can view, change, or cancel your subscription anytime from your Apple ID:

• On your iPhone, open Settings → [your name] → Subscriptions.
• Tap Level Up, then choose a different plan or Cancel Subscription.
• Cancel at least 24 hours before the trial ends to avoid being charged.

You can also manage or restore purchases inside the app: Settings → Manage Subscription.

Restoring purchases

Switched devices or reinstalled? Open the app and tap Restore Purchases on the subscription screen (or in Settings) to re-activate your plan.

Deleting your account

You can permanently delete your account and all associated data from inside the app: Settings → Delete Account. This removes your profile, progress, and personal data from our servers. Note: deleting your account does not automatically cancel an active subscription — cancel that separately via Apple Settings (above).

Trouble signing in

Level Up uses Sign in with Apple. If sign-in fails, make sure you're signed into iCloud and connected to the internet, then try again. Still stuck? Email us.

Privacy & terms

See our Privacy Policy and Terms of Use.